The providers listed below have taken steps to address connectivity needs during the COVID-19 pandemic. Keep reading to learn more and click your provider for additional details (listed in alphabetical order).
Please follow the State of Georgia’s Stay-at-Home order, signed on April 2, 2020. Only leave home to visit Public WiFi locations to use the internet for Essential Services, such as medical purposes, teleworking, and remote learning. Follow social distancing requirements and remain at least six (6) feet away from any fellow Georgian who is not a member of my household. For more information, see Governor Kemp’s Executive Order.
This is not a complete list of all companies that are offering free and low-cost internet options but it reflects the information we have collected as of April 3, 2020. If you are a service provider that is offering free or low-cost options for high-speed internet during this time and would like to have your company included here, please contact us at firstname.lastname@example.org.
- Not terminate the service and waiving late payment fees and overage fees of any wireless, home phone or broadband residential or small business customer because of their inability to pay their bill due to disruptions caused by the coronavirus pandemic.
- Keeping public WiFi locations open for any Georgian who needs them.
- Comcast’s Xfinity WiFi locations in many Georgia communities have been opened up by Comcast for access free-of-charge to anyone who has a device that can connect to the signal, including non-Xfinity Internet subscribers
- *Signed Keep America Connected pledge
- Providing unlimited data for 60 days to customers with metered data plans and 20GB of free mobile hotspots to customers who have hotspot-capable devices (as of March 18)
- Giving 20 GB of free mobile data “hotspot” connections to customers with certain capable devices (effective as of March 18)
- All T-Mobile customers as of March 13, 2020 who have plans with data will have unlimited smartphone data for the next 60 days (excluding roaming).
- T-Mobile customers on plans with smartphone mobile data “hotspot” can add 20GB of smartphone mobile “hotspot” data (10GB per bill cycle for the next 60 days)
- Developed T-Mobile Connect, an affordable service offering, and is working with their Lifeline partners to automatically provide customers up to 5GB of LTE data for free as part of their current voice-only plans (through May 13)
- From March 25 through April 30, Verizon is adding 15GB of high speed data for wireless consumers and small business customers to be automatically applied with no customer action necessary. This applies to any data-capable device
- For 60 days, Verizon will not terminate service and will waive overage charges and late fees to any residential or small business customers because of their inability to pay their bills due to disruptions caused by COVID-19 crisis – please contact Verizon to activate these terms and benefits.
- Signed Keep America Connected pledge
- Several of Georgia’s telecommunications companies are suspending shutoffs and late fees for one month, after which policies will be reassessed.
- Several companies are continuing internet outage service repairs, in addition to working with school districts to open Wi-Fi hotspots.
- Several members have signed the "Keep Americans Connected" pledge
- Many of the state’s 41 electric membership corporations (EMC) have offered temporary payment policies and alternative payment methods as well as modified business procedures based on CDC and healthcare provider recommendations
- Information and updates related to individual EMC efforts during COVID are being communicated directly to their members through EMC websites and social media channels
*In response to the COVID-19 pandemic, FCC created a new initiative called the “Keep Americans Connected Pledge”. Learn more here